We usually ship within 3 days after payment by credit card or confirmation of bank transfer.
About returns and exchanges
Please be sure to check within 7 days after the product you ordered has arrived that there are no scratches or frays on the product, and that there are no errors in your order. If the product you ordered is "not as pictured", "the size does not fit", or "you made a mistake in ordering", we will accept returns as long as the return conditions are met. In that case, please note that the customer will be responsible for all shipping and handling charges for returning the product.
<Returnable Conditions> All of the following must apply. ・Items that have been returned within 7 days of the arrival of the product ・Items that can be judged as “unused” according to our standards It is considered unused unless there is a feeling of use.) ・Items returned within 30 days of delivery
<Non-Returnable Conditions> In the following cases, we cannot accept returns. ・Items more than 30 days old after arrival ・Sales items, underwear, swimwear, socks, and other sanitary products that come in contact with the skin, etc. ・Items clearly marked as “non-returnable” on the product page ・Accessories, warranties, demerit tags・Items that have been returned without completing the return procedure on My Page ・Items that have been used once, and have been repaired, washed, or cleaned ・Customers Products with attached odors, stains, or scratches, products with lost or damaged packages (bags, boxes, etc.), products with warranty cards, or products with lost product tags
If you are eligible for a return, please contact us here . We will reply with instructions on how to return or return the item.
