About returns
We do not accept exchanges or returns of products due to customer convenience.
As an exception, if a defective product is confirmed, or if a product different from the order arrives, we will promptly exchange or return the product.
Please refer to the "Conditions for returns and exchanges" below for the conditions for returns.
*We accept size exchanges during the try-on stage before use at the gym.
About product cancellation
After confirming the order, the product is shipped to the customer
We are automating.
Because the delivery process is performed promptly after the order is confirmed,
Unfortunately, we cannot accept cancellations after the order has been confirmed.
Please note.
About defective products, wrong products, and repairs
If the product is defective, or if a product different from your order arrives, we will exchange or return the product.
Except for some products, if the product is damaged due to normal use, we will repair it free of charge within 14 days including the date of delivery.
However, if we are unable to repair the product, we will replace or refund the product.
Please contact us at the following email address after describing the defective part by email.
Inquire
*We do not provide repair services for damage caused by normal use after 14 days from the arrival of the product.
*The conditions for returns and exchanges also apply, so please keep the product in a safe place.
(7 days and initial defective parts are excluded)
Non-returnable cases
1. Customer convenience
2. Items that have passed more than 7 days after receiving the item
3. When the product is returned without prior contact
4. Products purchased outside of stores or online stores.
* How to return (only in case of defective product or incorrect product shipment)
Please return the item in the same condition as it was delivered (including the bag, case, and tags attached to the item).
* Please be sure to keep a copy of the delivery slip until the procedure is completed.
*Returns and repairs are not available for products purchased outside of GORILLA SQUAD's official online store, or purchased directly from GORILLA SQUAD through auctions, etc.
Conditions for returns and exchanges
If you contact us within 7 days after the arrival of the product, we will notify you of the return deadline.
We cannot accept returns or exchanges in the following cases.
・Items that have been worn normally ・Items whose tags or tags have been removed ・Items that have wrinkles, stains, or odors after arrival・Items that come into direct contact with the skin, such as swimwear and innerwear ・Items that smell of cigarettes, perfume, etc. due to trying on, etc. ・Items or outer packaging that have been damaged or soiled by the customer・Other items that we have judged to have a clear feeling of use after confirmation at the time of arrival
In addition, we do not accept returns or exchanges for the following items.
1. Discounted products such as set products and sale products 2. Exchange for different products
About refund
After the returned product arrives, we will check the product based on our return policy.
After confirming the item to be returned, we will contact you.
We will transfer the money to your designated account within 7 business days.
About return shipping fee
We will bear the shipping cost for returning the above applicable products, so please send it with a cash on delivery slip.
Shipping address for returned goods
We apologize for the inconvenience, but please pack the product in a cardboard box or a non-tearable bag and send it to the address below.
*For products damaged during shipping due to loose packing,
Please note that we cannot bear the cost.
[Destination information]
〒164-0003
5-1-12-1806 Higashinakano, Nakano-ku, Tokyo
Five Hundred LLC Customer Product Counter
